Our service is provided on a no win, no fee basis. If successful, a maximum success fee of 36% (inclusive of VAT) may apply, based on how much we get back for you - but only after the 14-day cooling-off period has passed. You can cancel, without charge, within the 14-day cooling-off period, after that we may charge for our reasonable costs incurred, which is calculated on an hourly basis subject to a maximum charge
We may charge our fees on a different basis (e.g. on an hourly basis and a success fee) if your case is pursued through litigation, however some of our fees may be recoverable from the defendant if your claim is successful. If we are unsuccessful through litigation, we are not entitled to any fees however, there may be adverse costs which can include the defendants legal costs and disbursements. These can be covered by a specific type of insurance called After the Event Insurance (subject to the terms of the policy), which we would likely recommend you take out if your claim proceeds to litigation, and we can arrange this on your behalf. Ultimately, we would only recommend litigation if we believe you would achieve a better outcome (e.g. a higher settlement) than through the FCA's Consumer Redress Scheme. Please refer to our Terms of Engagement for full details regarding all of our charges







